Structured arrears management with case management, hardship assessment, payment arrangements, repossessions, and asset sales, plus a customer portal that lets borrowers ask for help themselves.
Arrears cases, skills-based agent assignment, activity diaries, and workflow-driven escalation.
Statement-of-position intake with affordability checks and guardrails applied consistently by the platform.
One-off or instalment arrangements to clear arrears, validated against the real overdue amount.
Collections teams gain visibility, structured workflows, and consistent outcomes with full integration into servicing, payments, and customer data.